Delivery and pickup
Where do you receive your delivery?
To find out if we deliver to your area, please enter your postal code on the item you wish to purchase. Products are shipped directly from our suppliers, and we have warehouses in 112 countries worldwide.
Where to pick up your order?
We operate 24/7 at collection points in GlobalBuy stores, Sainsbury's supermarkets, and global warehouses.
For items available for express delivery, please choose from several time slots depending on your location. Your order will be delivered to your door and stored in a safe and secure place.
Large and bulky items (items requiring two or more people to move, such as sofas and beds) are available in England, Scotland, and Wales, so we can safely transport them to wherever you choose. One of our friendly drivers will contact you on the same day to discuss delivery details. If you are self-isolating, please inform us so we can reschedule your delivery date.
We currently have high demand for large items. If your delivery is delayed, we will message you as soon as possible. We strive to provide the best service to our customers, and thank you for your continued patience and support.
Frequently Asked Questions
What if I order both large and small items at the same time?
The fastest way to get them to you is by separate shipping. Don't worry; you only pay the shipping fee once. Please check your order confirmation email for more information.
What if I'm not home?
Small items will be left in a safe and secure place, out of sight, or delivered to your neighbor upon your request. Large or valuable items require photos or signatures and cannot be left behind, so someone must be home to pick them up. If you cannot make it, please contact us through our helpline so we can reschedule the delivery and choose the date and time that best suits you!
How many people can deliver large items?
Large items, such as sofas, freezers, etc., can be delivered by two people. Our friendly driver will contact you on the day of delivery and deliver your order safely to your chosen location.
COVID-19: The impact on delivery?
We still offer delivery for many items, including our pre-orders for game consoles. You will receive a text message reminder as the delivery date approaches and a tracking number from the courier before delivery.
Goods will be delivered to your door in a secure area; large items will be transported to a safe location. One of our friendly drivers will contact you on the same day to discuss the details of transporting large items. If you are self-isolating, please inform us so we can reschedule your delivery date.
