Return Policy Page
You can return your item within 15 days of pickup or delivery.
Your item must be:
Unused and with all original components;
In its original packaging (with tags, if applicable);
In resale condition;
With proof of purchase;
Used with any gifts that came with the product.
Refunds will be processed through the original payment method. If you used USDT or ETH, it will take one business day for the refund to appear in your account; with bank wire transfer, refunds may take up to 30 days, depending on your bank.
Product Support
In most cases, if you have any issues with your item, you can check out our product support website from the comfort of your home to see if we can resolve the problem. There, you can access frequently asked questions about our products and company, shipping and pickup, returns, and refunds.
My Item Has a Problem
If you still need to return the item (within the first 15 days), we will offer you an exchange, replacement, or refund.
After this period, as long as the product is still under warranty, we will arrange repairs using our professional repair agents, or, if repair is not possible, a replacement or exchange for your item. The fastest way to return items is through our global warehousing centers in 112 countries. We accept most items except large items, even if they were originally delivered to your door. Find the store nearest you. If you are returning a large item, scroll down to start a live chat or go to our helpline link.
Precautions: Certain items, such as food, pierced jewelry, and underwear, can only be exchanged or refunded if defective. Our website will indicate which items are non-refundable.
If you are returning DVDs, music, or software products, they must be unused and in their original sealed packaging.
If the goods or packaging are severely damaged, we reserve the right to reduce the refund amount.
We may request the product serial number or similar information to verify that we have returned the item.
Of course, none of this will affect your consumer rights.
If we accept your goods, we will inspect them before issuing a refund. Please note that if the goods have been inspected but not returned as instructed, we reserve the right to refuse a refund or offer a partial refund based on the condition of the returned goods.
Frequently Asked Questions: How long will my refund take?
If you return the item to the GlobalBuy store, we can issue a refund immediately. It will take one business day to process and credit it to your account. If you paid via bank wire transfer, you will receive a refund via bank wire transfer, which may take up to 30 days, depending on your bank.
If you return the item by mail, please wait up to two weeks. We will begin the refund process as soon as we receive it. It may take up to one business day for it to appear in your account. Once processed, we will not be able to track the progress of the refund, but don't worry; you will receive a confirmation once it is processed!
Please remember that all returned items must comply with our return policy and must be unused in their original packaging with proof of purchase.
What constitutes proof of purchase?
These proofs of purchase at GlobalBuy include:
Cashier receipt;
Electronic receipt;
Your order number;
Email confirmation.
If you cannot find any of the above, don't worry. We should be able to resolve any issues if you have the following:
Your transaction invoice;
The email address used to purchase the item.
Can I return the item if there are no issues?
According to our return policy, this product can be returned to any GlobalBuy store.
